Step By Step Guide On How To Adopt Personalization In Luxury Jewellery Brands In 2023


Personalization in luxury jewellery brands

It isn’t a secret anymore. Personalization is the most important strategy for luxury jewellery brands in 2023. I don’t want to repeat myself. However, in case you still want to know why personalization is important read this blog. Numerous success stories reveal enhanced consumer engagement, brand loyalty and overall business success.

However, adopting personalization can be a complex process. It requires in depth planning and execution. Owing to lack of knowledge many brands fail to orchestrate all the moving parts in the personalization journey. For more on this feel free to read my blog on 5 common mistakes luxury jewellery brands are making while adopting personalization in 2023.

In this blog post, however , we will cover systematic steps to adopt personalization in your luxury jewellery brand. In the course of the post we will also discuss some interesting use cases, success stories and statistics that might help you make quicker decisions. So then, let us begin without any further delay.

Life is too short to wear mass produced jewelry.

Step 1: Define Your Objectives

First things first. I am listing down a few important questions you should ask before investing time, dollars and bandwidth in personalization.

  • Why are you going for personalization in the first place?

  • What are your overall goals & objectives? Also,

  • How will you measure it now and compare it with the post personalization stage?

  • What are the yardsticks to measure the impact?
  • The first step in your personalization journey is to define your objectives.

    This involves identifying what you hope to achieve with personalization.

    Your objectives could vary from increased consumer engagement, brand loyalty or sales.

    It is important to set clear and measurable objectives. These objectives will help you track the success of your personalization journey.

    According to a study by Epsilon, companies that set clear objectives for their personalization efforts are 2.5 times more likely to report an increase in sales.

    Moreover, a study by Accenture found that 75% of consumers are more likely to buy from a brand that recognises them by name, recommends products based on their past purchases, or knows their purchase history.

    Thus, your goals could include one or multiple of these advantages. This personalization integrated with bespoke services makes the experience go to the next level.

    Success Story: Tiffany & Co.
    This is one of those luxury jewellery brands that has successfully defined its objectives for personalization.
    The brand's "Very, Very Tiffany" campaign created a personalized and engaging shopping experience for customers.
    As a result of this campaign, Tiffany & Co. saw a 6% increase in sales during the holiday season

    Step 2: Collect and Analyze Data

    The second step in adopting personalization in luxury jewellery brands is to collect and analyze data.

    This includes but is not limited to gathering information about your customers' preferences, behaviors and purchase history.

    This data can be used to create personalized experiences for your customers.

    There are numerous use cases of personalization based on consumer data. A few examples are product recommendations, preferred Categories, “Further to your last purchase” etc.

    Consumer behavior further helps create personalized marketing campaigns.

    According to a study by Segment, 49% of consumers have made impulse purchases after receiving a personalized recommendation.

    Moreover, a study by Infosys found that 86% of consumers say that personalization plays a role in their purchasing decisions.

    Success Story: Cartier
    Cartier as we all know is a luxury jewellery brand. They are a classic example of a brand that has pulled the personalization lever to the next level.
    Cartier’s marketing team collected and analyzed data to create personalized experiences for its customers.
    The brand's "Cartier Care" programme empowered customers to register their Cartier products online. This enabled them to receive personalized recommendations for maintenance and repair.
    This programme helped increase customer satisfaction and loyalty. The yard sticks that the brand used were PTO ( Proud to Own) scores and NPS ( Net Promoter’s scores) scores.
    Now what are PTO & NPS scores? Write it in the comments. You will have a separate blog that covers both in the coming week.

    Step 3: Implement Personalization Strategies

    The third step is to implement personalization strategies. This involves using the data collected in step 2 to create personalized experiences for your customers.

    Personalization strategies can include product recommendations, targeted marketing campaigns and bespoke services.

    According to a study by Accenture, 75% of consumers are more likely to buy from a brand that offers personalized experiences.

    Success Story: Bulgari
    Bulgari as we all know is a luxury jewellery brand. They successfully implemented personalization strategies to create bespoke experiences for its customers.
    The brand's "Bespoke Jewellery" service allows customers to create their own unique jewellery pieces with the help of a Bulgari expert.
    This service has helped them enhance customer satisfaction and loyalty.

    A flagship Story: Diamond Direct
    Another success story ( Yes, we are promoting our product here. However, it is worth the mention) is Diamond Direct. The brand realized that wedding rings are unique presents.
    They realized that personalized experience/Bespoke services are extremely important if you are buying a wedding ring for your beau.
    They incorporated a unique patented 3D configurator by KiXR.
    This tech enablement alone let them offer personalized bespoke services to their consumers at a price 80% lower than any competitor in the space.
    The time on the website increased by 4 minutes per session on an average.
    They witnessed an increase in engagement by 18% instantly.
    They increased conversion rates by 3% straight.
    Check out the live use case here.

    Step 4: Continuously Evaluate and Refine Your Personalization Efforts

    This is typically a continuous process. In order to help optimize personalization evaluation and refining is a continuous process.

    This involves tracking the success of your personalization strategies. These insights help you make adjustments as necessary.

    According to a study by Epsilon, companies that continuously evaluate and refine their personalization efforts are 2.5 times more likely to report an increase in sales.

    To conclude, personalization is a continuous process. However, it is best to slate a concrete plan before diving. Effective planning avoids embarrassments and helps luxury jewellery brands.

    Follow me on LinkedIn to learn more about personalization in the Luxury jewellery industry.

    Stay tuned to the KiXR blog page for more news and updates related to Augmented Reality, Virtual Reality, Mixed Reality and Metaverse.

    Kavita Jha

    Kavita has been adept at execution across start-ups since 2004. At KiKsAR Technologies, focusing on creating real life like shopping experiences for apparel and wearable accessories using AI, AR and 3D modeling